Hello there, duncanpt. I'm here to share some troubleshooting steps to isolate the issue you are currently encountering.
To begin, you can open your QuickBooks Online account in an incognito window. Depending on your browser type, you may refer to the keyboard shortcuts provided below:
If a private browser won't work, you can use other installed supported browsers.
If the issue persists, I recommend contacting our support team. This way, they can look closely at your account and provide a resolution.
Here's how:
In addition, you can check out this article to learn how to get the most out of your financial reports: Customise reports in QuickBooks Online
If you have further concerns about email limitations when sending invoices in QuickBooks Online, feel free to come back here in the Community. We're here to assist you 24/7.
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