whats happening to QBO ? since the update... Etsy intregrations not fully working.. fees incorrect

Thank you for reaching out to the Community forum and providing detailed information, along with a screenshot, Trindleberry Pets.

Let's troubleshoot the issue you encountered with Etsy integration.

To begin, please disconnect and then reconnect the Etsy connection to clear the processing status. Here’s how:

1. In the left menu, choose All apps.
2. Select Accounting, then Integration transactions.
3. Locate the Etsy connection.
4. Click the pencil icon to disconnect and then reconnect.

Next, access your QuickBooks Online (QBO) account in incognito mode to check if the transaction still shows as processing or if it loads correctly. If the issue persists, I recommend contacting our Live Support Team, who can securely review your account and investigate further.

Here’s how you can contact them:

1. Click the (?) Help button located in the top-right corner of your QBO account.
2. Scroll down and select the Contact Us button, then follow the prompts.
3. Choose your preferred method of communication to reach out to them.

Our Live Support Team is available during the following hours:

• Callback times: Monday to Friday, from 8:00 AM to 6:00 PM.
• Live chat: Monday to Friday, from 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.

If you have any additional questions or need assistance with QuickBooks, feel free to reach out. We’re here to help.

what about etsy importing incorrect fees ? 

p.s there no pencil icon in QBO in integration page 

Hello there, Trindleberry. We appreciate you coming back to the Community forum.

Please note that QuickBooks serves as a receiving platform, meaning it imports data exactly as Etsy provides it. If the fees being imported appear incorrect, this indicates an issue originating from Etsy’s data.

We recommend contacting Etsy’s support team to verify the accuracy of the fees and resolve any discrepancies directly within their system. Once the data is correct on Etsy’s end, QuickBooks will automatically import the updated information properly.

To disconnect the integration between Etsy and QuickBooks, you won’t see a pencil icon directly. Instead, you can do this by clicking on the three dots (ellipses) next to the Etsy integration. Once click, a Disconnect option will appear, allowing you to sever the connection. 

You can refer to the picture below:

If you have any further questions or concerns, please leave a comment below. We are here to assist you.

i had to go to top right 
your way didn't work.