Showing results for 
Search instead for 
Did you mean: 
Active Member

When updating the banking page, the balance is updating & correct, but I'm not getting any transactions detailed. All seems fine with online bank & connection. Any ideas?

QuickBooks Team

Re: When updating the banking page, the balance is updating & correct, but I'm not getting an...

Good day @morton-farm9,


Let's go over a few steps to try and get your online bank connection to download transactions again.


These are:

  1. Clear your browser's cache. We do this so we can isolate a possible issue with your browser.
  2. Try to do another manual update. Your online bank will try to download those recent transactions that weren't downloaded earlier.
  3. Try your browser's private window and see if there's a difference.
    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Internet Explorer: Ctrl + Shift + P
    • Safari: Command + Shift + N
  4. You can also try to log in to your QuickBooks Online (QBO) company in a different browser. See if that works.

If you continue to have the same issue after trying the steps above, I suggest contacting our Technical Support team for assistance. To further investigate this issue requires pulling up your account info, and our Technical Support team can do that in a secure environment.


Here's how you can contact them:

  1. Log in to your QBO company.
  2. Click the Help menu.
  3. Select Contact us.

If ever you encounter this type of situation in the future, you can view this article for steps on how you can manually upload bank transactions: How to import bank transactions using Excel CSV files.


In case you need additional help or have any other questions, please feel free to leave a comment below. I'll be sure to get back to you.