Hi there, info-ctsinterior. Let me direct you to our support team so they can check on the challenges you've encountered when uploading receipts through the app.
We've received reports of similar cases related to connecting your First Citizens Commercial Advantage in QBO (INV-100869). To get the help you need, I encourage reaching out through our chat or phone support if you're using the QuickBooks App on an Android. This way, they can help you further and route you to higher-tier support.
Here's how:
In the meantime, you can upload your receipts through a Web browser. However, if you're using an IOS device, I recommend troubleshooting and clearing your app cache by following these steps.
In the QuickBooks Online app:
In your device Settings:
Furthermore, you can refer to this article to learn how to personalise your sales forms in QBO: Customise invoices, estimates, and sales receipts in QBO.
Don't hesitate to reply to this post if you still have concerns about uploading your receipts in the QBO app. I'm always here to help you out.
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