Why are my receipts disappearing before i can review and create an expence after I snap them?

We can perform troubleshooting steps to resolve the issue with your receipts, martin.

Since the QuickBooks mobile app allows you to snap receipts directly through the app, but you are unable to successfully attach them, I recommend uninstalling and reinstalling your mobile app. This process clears any stored data that might be causing glitches and ensures you are using the latest version of the app.

If the problem persists even after reinstalling the latest version, I recommend uploading your receipt through a supported web browser instead or manually attaching the receipt to the transaction.

Here's how you can upload your receipt using a web browser:

1. Log in to your QuickBooks account via a web browser.
2. Navigate to the Accounting tab and select Receipts.
3. Click Upload receipts or Upload from Google Drive.
4. Select and add your receipts.

To manually attach the receipt to the transaction, you can follow these steps:

1. Log in to your QuickBooks account via a web browser.
2. Go to Accounting and select Bank transaction.
3. Select a transaction.
   
4. Click the + icon under the attachment icon.
5. Select and add the receipt.

If the issue continues after trying these steps, I suggest reaching out to our live expert for a closer review and a real-time resolution.

To find the best time to connect with our team, here are our support hours:

• Callback times: Monday to Friday, 8:00 AM to 6:00 PM.
• Live chat: Monday to Friday, 8:00 AM to 10:00 PM, and Weekends, 8:00 AM to 6:00 PM.

Let us know if you need further assistance.