Invoices and customers could appear to be missing due to issues with the app's version or your mobile operating system, @tracy107. Rest assured, all your invoices and customers should normally be accessible without limitations directly in the QuickBooks Online app, without needing to use a browser as an alternative.
To make sure the app runs smoothly, it’s important to check that your device meets the mobile system requirements:
- For Apple devices: You’ll need iOS 11.1 or later.
- For Android devices: You’ll need Nougat 7.1.1 or later.
If your device meets these requirements but the issue persists, uninstalling and reinstalling the app can help. This process clears permissions and resets settings, which can help restore access to your recorded invoices and customers. You can follow the steps in this guide to reinstall the app:
Getting started with the QuickBooks mobile app.
Please let us know if you need more help.
