There are no current issues about customers receiving incomplete invoices when sending them from QuickBooks Online (QBO). I'm here to share with you some troubleshooting so your customer can see the invoice details completely.
First, let's review the invoice details. Then, resend it to your customer. If he or she receives it incomplete, you can try sending the transaction to your email address to narrow down the issue.
If you're getting the same result, I recommend deleting and recreating the transaction. Before resending the invoice, make sure to review the customization settings from the CustomForm Style window and the invoice details as well.
Go to the Gear icon, then click on Custom Form Styles.
Choose the template you're using.
Make the necessary customization.
Select Done when finished.
If the invoice details work fine on your end, you can ask your customer to open the invoice through a private window. It's the best place to check browser-related issues while working with QuickBooks or opening emails sent from QBO.
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