Hi lisasinclair3
Is the status showing 'Paid (Not deposited)'? If it is, this means that when you have selected receive payment on the invoice, you have allocated the payment to the undeposited funds account rather than the bank account. You can check this by selecting the invoice > select 1 payment in the top right-hand corner of the screen > select the date that appears on the left > check the Deposit to box, if it is showing Undeposited Funds, change it to the bank account you use > save and close.