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AngusSL
Level 2

Why does a search on transaction return no results if the amount matches but ends on zero tens and Pennie’s?

Search for £100.00 no results search for £100 results in finding the transaction, Why ??
1 REPLY 1
MarkAngeloG
QuickBooks Team

Why does a search on transaction return no results if the amount matches but ends on zero tens and Pennie’s?

Hi there, @AngusSL.

 

Let me guide you through troubleshooting the search feature while searching for a specific transaction by amount. 

 

Sometimes, our browser fills too much cache, which could cause malfunctions to some features or slow down a website. As of now, I can guide you on troubleshooting your browser to ensure it runs with QuickBooks efficiently. Let's start with accessing QuickBooks Online using incognito mode or a private window.

 

Here are the shortcut keys to go private mode in a browser:

 

For Google Chrome / Microsoft Edge / Opera:

  • Windows: Ctrl + Shift + N
  • Mac: Command ⌘ + Shift + N

For Firefox:

  • Windows: Ctrl + Shift + P
  • Mac: Command ⌘ + Shift + P

For Safari:

  • Shift + Command ⌘ + N

 

If this works, you can proceed to clear your browser's cache and cookies. Otherwise, you can also use other supported browsers.

 

If you need to find transactions in your account history, you can find them in Account history.

 

Please feel free to reply below if you have further concerns about searching a transaction in QuickBooks Online. I'd be glad to help you anytime.

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