Welcome to the Community, @luke-fullertgc-c.
Let me be your best help in changing your invoice email.
In the Account and Settings, you should change the Customer-facing email, not the Company email. Here's how:
- Go to the Gear icon.
- Click the Account and settings in the Your Company column.
- In the Company section, click the Contact info.
- From the Customer-facing email, enter the desired email you want to show in your invoices.
- Tap Save once done.
If the email is accurate, let's check the default form you use for your invoice. You can follow the steps below:
- Go back to the Gear icon, and select the Custom form styles below the Your Company column.
- Look for the default invoice form. Then, click the Edit icon below the Action column.
- Click the Content option.
- Tap the first box on the right side. In the Email section, check if it's the same as the Customer-facing email. If not, type in the desired one.
- Once done, click Done.
After performing the steps, if the same issue persists, let's perform some troubleshooting steps. Let's start by logging in to your account through a private browser. This doesn't store cache data files that cause odd behaviors in the program. You can refer to the shortcut keys below:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, access your invoice and check the email. If this works, clear the cache of your default browser to remove accumulated data. If the error persists, you can utilize another supported browser of the device. It might be that the current one you're using has a temporary issue with the program.
Also, I'm adding this link that you can utilize in modifying your invoices and other sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.
We're always available here, @luke-fullertgc-c. Just leave a comment below if you have further questions about your invoices. Have a good one.
