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roryking16-hotma
Level 1

Why will my receipt snap work ??

Receipts snap broken
1 REPLY 1
Maybelle_S
QuickBooks Team

Why will my receipt snap work ??

I'm here to help ensure your Snap Receipt works smoothly with QuickBooks Online (QBO), Roryking.

 

Beforehand, may I know if you received an error message when snapping a receipt? Any information will help us resolve the problem.

 

Meanwhile, let's refresh the app to fix some data issues. You can follow the steps below depending on your phone's operating system.

 

For the IOS version:

 

  1. Go to the Menu icon and tap Help & Feedback.
  2. Select Refresh Data.
  3. If you get a prompt message, "Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes."
  4. Tap Refresh to confirm.

 

For Android:

 

  1. Go to the Menu icon, then tap More Options ⋮.
  2. Click Settings, then Refresh Data.
  3. Select YES to confirm.

 

If you get the same result, I suggest uninstalling and reinstalling the app.

 

In the meantime, you can also log in to your account on a web browser and download your receipt. Here's how:

 

  1. Go to the Transactions menu and select Receipts.
  2. Tap Upload from computer or Upload from Google Drive.

 

Additionally, I've added these links to serve as your reference in using the receipt snap feature:

 

 

After uploading your receipt, review and categorize it to assign them to the correct accounts.

 

You're always welcome to reply in the comment below if there's anything else you need further assistance with managing snap receipts in QuickBooks.

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