I'm here to help ensure your Snap Receipt works smoothly with QuickBooks Online (QBO), Roryking.
Beforehand, may I know if you received an error message when snapping a receipt? Any information will help us resolve the problem.
Meanwhile, let's refresh the app to fix some data issues. You can follow the steps below depending on your phone's operating system.
For the IOS version:
For Android:
If you get the same result, I suggest uninstalling and reinstalling the app.
In the meantime, you can also log in to your account on a web browser and download your receipt. Here's how:
Additionally, I've added these links to serve as your reference in using the receipt snap feature:
After uploading your receipt, review and categorize it to assign them to the correct accounts.
You're always welcome to reply in the comment below if there's anything else you need further assistance with managing snap receipts in QuickBooks.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.