Why won't the Quickbooks system show the actual name of the person who uploaded a receipt/invoice under the column 'Created By' in for review? "Not Found" comes up.

Hello Jeremys-byaru-co, 

Welcome to the Community page, 

Can you send us a screenshot of what you are seeing please so it can be looked into more as not sure why it is saying not found it should put the person's name who has done anything in the account. 

Kindly follow the highlighted part. it should guide you and help you understand the query. Thank you.

Hello there, @jeremys.

I'm here to assist you with how to view and see who added these receipts in QuickBooks Online.

Let's go ahead and navigate to Manage Users to see users tagged as Not Found in the list. 

Next, we can check the Audit log to find who added and modified the receipt. 

Here's how:

1. Go to Settings ⚙ and select Audit log.
2. Use the fields on the page to choose the appropriate User, Date, or Events filter to narrow the results.

Furthermore, we can try to perform some troubleshooting steps to help isolate if this is a bug in QuickBooks Online. 

Follow the steps below:

• Press Ctrl+ Shift + N  (Google Chrome).
• Press Ctrl+ Shift + P (Firefox or Internet Explorer).
• Press the Control + Option + P (Safari).

If the private browsing session works, we will need to clear your browser cache to prevent unexpected behavior in the product. Check out this article for the steps:

Also, switching to a different supported browser will resolve this error encountered in the receipt section.

I'm still here to provide further assistance with this concern. Just leave a reply below, and we'll take it from there. Have a great day.