Hi there, Joncharles. We appreciate you for raising your concern here. Preparing a VAT return will become challenging if you have no clue why the option to perform this isn't showing, and we understand that. Right now, let me be your best help.
Currently, there's no existing investigation about the Prepare VAT return option not showing in QuickBooks Online (QBO). To confirm if this issue is happening to other users, we can replicate it using the QuickBooks Online test account. You can use this link to perform the same task: https://qbo.intuit.com/redir/testdrive_uk/.
If the Prepare return option for VAT is showing in the test account, it might be you're experiencing a browser-related issue. To confirm this, I recommend logging in to a private browser. Here are the browser's shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, try to look for the Prepare return option. If this works, clear the cache of your regular browser to remove accumulated data. Please note that you have the option to exclude the Password and other sign-in data in the Advanced section before clearing the cache. It might be you're used to logging into your account without typing your passwords.
If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
Additionally, you can utilize these articles of the things you'll need to learn about VAT:
We're thrilled to have you here, Joncharles. If you have more questions about VAT, click the reply button below, and we'll answer you. Keep safe, and have a good one.
