Domestic VAT Reverse Charge (DRC) Quickbooks Online not showing VAT deduction on invoice
Thanks for reaching out to QuickBooks Community, @DebbyC.
Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why the VAT code (20.0% RC CIS) for the Reverse Charge isn't deducting it as VAT.
I'll share with you some basic troubleshooting steps that will help you fix this right away.
First, use a private browser to access your account in QuickBooks. It is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. This browser mode doesn't record the browsing activity on your local device. You can access this by pressing the following keys:
Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).
Then, check again your VAT reports and see if it is now showing in the report.
If it does, go back to your regular browser and clear its cache. You can also open your account using another supported browser. This might be a temporary issue with QuickBooks and the current browser that you use.
If the issue persists, I'd recommend reaching out to our customer support. They have the available tools that could perform screen-sharing sessions in a secure environment. This way, we can trace the cause of this problem.
Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.
Thanks for the advice. Unfortunately this does not work.
When the RC 20% (CIS 0%) VAT code is chosen, it unfortunately shows that VAT is still due in the balance to the customer. Is there any way this can be changed as this is not possible to amend/change the layout. In essence the customer needs to see what VAT they need to pay HMRC but also need to have an invoice from us which is NET, no VAT due.