Hi Duilleog, thanks for your post - we don't include customer VAT details on subscription billing invoices, the only VAT information that will appear here is the VAT breakdown of charges.
Sorry but you're not going to get this by asking customer services.
Intuit/QBOs system must generate thousands (tens of thousands) of subscription invoices per month - they have no way of altering just yours.
Amend your address in https://app.qbo.intuit.com/app/accountsettings?p=qbo_selfservice_company (when logged in) to include your VAT number.
Then check if that feeds through to your invoices in https://app.qbo.intuit.com/app/paymenthistory
Hope this helps.
Of course you can claim VAT back if their invoice doesn’t have your VAT number on. As long as it has a VAT line, which they do you are fine. Think about all the other receipts you claim VAT back on which don’t have your VAT number on? I really wouldn’t worry about. The VAT man won’t be crying over it.