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I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB with HMRC, but the MTD symbol isn't displayed on the taxes page. What to do?

 
13 REPLIES 13
Moderator

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hello, dj12,

 

Let me help share information in filing VAT return in QuickBooks Online.

 

For you to submit a Vat return to HMRC for MTD, you need to have an authorised QuickBooks to interact with HMRC. Before submitting a VAT return for MTD, make sure you've received an email confirmation from HMRC. Since, it takes 72 hours after you have opted in to MTD on HMRC's website.

 

However, if you have not signed up for MTD, you can check out this article for guidance: Submit a VAT return in QuickBooks.

 

If you have further questions in filing VAT return, please let me know. I'm always here to answer it for you. Have a great day!

Not applicable

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hi there,
 
I did all that. Still no joy. I did get an error after authorising with HMRC. It connected fine, and the I was presented with a screen that said 
 
“All that’s left is to set up your VAT centre for digital tax...”.
 
Upon clicking continue, I got the error;
 
“An unexpected error occurred. Please try again after some time”
 
I already had my VAT setup in Quickbooks before trying to connect HMRC. I assume that the connection hasn’t fully completed somehow as I cannot see the MTD logo in the taxes section. Also, there is no option to “submit return” in the taxes section against the return in question, all I have is “prepare return”. 
 
Looks like there is a technical issue with the account, any help resolving it would be most appreciated. 
 
Many thanks
QuickBooks Team

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

It's good to hear that you've already set up everything, dj12. We can check if this is caused by a full cache.

 

A cache temporarily stores your browsing data, so they reload quickly when you revisit a web page. However, if it's full, it can result to a slow loading to non-loading web page, or it could trigger some random errors in QuickBooks.

 

We can start by logging in to QuickBooks in a private browser. This disables the cache from saving data and it's a good way to check issues caused by a full cache. If you can successfully file your return, you can go back to your regular browser and clear the cache. If the same thing happens, you can try other browsers.

 

Please let us know if you need more help.

Not applicable

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hi there, thanks for the reply. I've just deleted the browser cache across safari and chrome and attempted to file, but still no luck. My QB account doesn't seem to be properly "connected" to HMRC, even though it say's I'm connected in my settings.

QuickBooks Team

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hello

 

Can we just confirm what quarter you are in and  that the dates at Hmrc match the quarter in the Quickbooks and that the vat registration number in QuickBooks matches what Hmrc have as well as we have had some people getting this message that had different information at Hmrc side which was blocking us then from connecting.

 

Thanks

 

Emma

Not applicable

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hi there,

 

I am currently in my first quarter of my VAT year, but I am on an annual accounting scheme.

 

The return I am trying to file is for 2018-19, which for me runs 1 March 2018 - 28 Feb 2019, 

QuickBooks Team

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hello,

 

To confirm, is this the exact period that HMRC are expecting?

 

Thanks,

 

Talia

Not applicable

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hi there,

 

yes it is.

 

 

QuickBooks Team

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hello,

 

Could you please go to the cog wheel, account & settings and advanced. Once there, find the MTD section and disconnect the connection. Please make sure to follow all instructions on the 'learn how to disconnect' article. Once you have done this, please attempt to reconnect again.

 

Thanks,

 

Talia

Not applicable

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hi there,

 

So I disconnected.

Then went through the steps of reconnecting, and got through to this screen...Screenshot 2019-04-04 at 14.02.21.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I then clicked on continue, and got this screen (again)...

 

Screenshot 2019-04-04 at 14.02.27.png

 

Still no "Making Tax Digital" showing up in the Taxes section still.

QuickBooks Team

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hello,

 

To fully confirm, you have received an email from HMRC stating you are set up for MTD?

 

Thanks,

 

Talia

Not applicable

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Yep.

 

Been through my HMRC account to make sure that is the case...it stipulates I cannot supply my VAT return in any other way other than through MTD compliant software.

 

I also confirmed that Quickbooks is authorised from HMRC's end as well

QuickBooks Team

Re: I've attempted to file my VAT return with HMRC, but it's not working. I have authorised QB wi...

Hello,

 

In that case, would you be able to contact our support line? They have further tools available to them like screenshare to allow them to investigate this further. You can reach them through 0808 234 5337.

 

Thanks,

Talia