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Level 1

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

 
2 REPLIES 2
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QuickBooks Team

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

Hi there, katrinasaggers.

 

Let's check to see if your rates are still active. They will not show up when they have been inactivated.

  1. Go to Taxes on the left-hand side of the Dashboard.
  2. Click the Edit Vat drop list.
  3. Select Edit rates.
  4. See if the rates are active. If not, click the Gear icon in the VAT Rates section and place a checkmark in the Include Inactive checkbox.
  5. Turn on the inactive rates that you use.

If the rates are active in the first place, you can do the basic browser troubleshooting steps to check if this has something to do with your browser.

 

To start, please log in to QuickBooks using a private window. This disables your cache from saving new data, and it's a good initial step to check browser issues. If the rates will show up when you create bills or invoices, you can go back to your regular browser and clear its cache. If not, please try other browsers to isolate the case.

 

Please let me know how the steps work for you.

Highlighted
Level 1

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

Many thanks for you advice, clearing the cache resolved the issue!