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katrinasaggers
Level 1

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

 
8 REPLIES 8
JessT
QuickBooks Team

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

Hi there, katrinasaggers.

 

Let's check to see if your rates are still active. They will not show up when they have been inactivated.

  1. Go to Taxes on the left-hand side of the Dashboard.
  2. Click the Edit Vat drop list.
  3. Select Edit rates.
  4. See if the rates are active. If not, click the Gear icon in the VAT Rates section and place a checkmark in the Include Inactive checkbox.
  5. Turn on the inactive rates that you use.

If the rates are active in the first place, you can do the basic browser troubleshooting steps to check if this has something to do with your browser.

 

To start, please log in to QuickBooks using a private window. This disables your cache from saving new data, and it's a good initial step to check browser issues. If the rates will show up when you create bills or invoices, you can go back to your regular browser and clear its cache. If not, please try other browsers to isolate the case.

 

Please let me know how the steps work for you.

katrinasaggers
Level 1

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

Many thanks for you advice, clearing the cache resolved the issue!

cwright1
Level 2

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

Same problem - I had to close and reopen QB - Conincide or another QB glitch ????

Ashleigh1
QuickBooks Team

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

Hello Cwright, we have had no other reports of this today, could have quite been a glitch. Is the information now showing for you? 

Dawnwj
Level 1

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

No this has not worked. I have made active the VAT code 12.5%TR but when I enter a cheque it does not come up as a selection on the VAT drop down - help?!!

EmmaM
QuickBooks Team

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

Hello Dawn,  Is this for the   Hospitality VAT code ? Are you using Quickbooks desktop or Quickbooks Online?

 

Dawnwj
Level 1

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

I’m using QBO and yes it is for the hospitality VAT code.

EmmaM
QuickBooks Team

My VAT codes are not showing up when entering bills/invoices, they are all set up and have been working previosuly, when I click in the VAT box is just says Manage Rates

Hello Dawn, That rate comes into place on the 1st of October, so if you are seeing in your rates we're working on the capabilities the article we linked in the last post will update as soon as the code is active and able to be used.

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