Total income showing the same figure as CIS income on profit loss report. All of my invoices have CIS 20% deductions, but profit loss won’t show me my total turnover?

You'll have to verify if the invoice with the CIS deduction has already been paid, @fmaplastering. I'd be glad to provide more details about this below.

First, could you please confirm if the invoice with the CIS 20% deduction has been paid? Please note that the Construction Industry Scheme (CIS) will only calculate when a payment is made. Since QuickBooks handles CIS calculations on a cash basis, an unpaid invoice would not be included in your Profit and Loss report's total turnover.

However, if it's already paid, I suggest we perform some troubleshooting steps to determine whether the issue is related to your browser. Start by logging in to a private browser, this will not store cache files that can cause lag to a web-based program. You can follow these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, return to your regular browser and clear its cache to refresh the website's preferences. You can also utilize a supported browser as an alternative.

Additionally, I recommend checking this resource to help you filter your report to show specific accounts, customers, or the layout so the right data shows up: Customize reports in QBO.

Please let me know if you have follow-up questions about CIS or the profit and loss report. I'll be more than willing to answer them.

So, the total income is actually showing the figure before CIS is deducted, as it should. however, the CIS deduction is showing as the same figure, when it should be 20% less? I can confirm that the CIS deductions are correct on all invoices, they’re all paid up to date, and when I run a CIS report it’s all correct, it’s just not correct on my profit loss report 

Let's check the date period in your profit and loss report to ensure it matches the date range in your CIS report, fmaplastering. Allow me to explain further below.

For accurate results in both reports, please verify that the date periods align. Discrepancies in date ranges can lead to inaccurate results, as each report reflects data only for its specified time frame.

If everything is correct, but the issue persists, I suggest contacting our support team for further investigation. Our team can help identify any underlying issues within your account.

Here's how:

1. Log in to your QBO account, then click the Help button.
2. On the Search button, enter Contact support. 
3. Below the page, click Contact Us.
4. Select either Chat or Call back to get help with a representative

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I'll be adding this article again for detailed steps in customising your reports in QBO.

You can export and save a a copy of your reports outside QuickBooks in case you'll need one. Refer to this article for detailed steps.

Please let us know by replying to this thread if you continue to encounter issues when running your profit and loss report. We can explore further options to resolve the problem.