I've paid a VAT refund to the wrong account (cash at banks), it should be cash at banks:current. I can see it in the cash at banks chart of accounts but its greyed out and cannot edit. Clicking the edit button does not allow editing either. How do I fix this?
Solved! Go to Solution.
Let me help you amend the VAT refund, David.
We'll have to delete the transaction to fix it. Then, re-enter it again and add it to the correct bank account.
First, here's how to delete the VAT refund:
Then, re-enter the transaction.
Feel free to get back to this post if you have other concerns. We'll be around here to assist you. Take care!
Thanks for getting back to us, David.
I've replicated your concern, and I wasn't able to encounter the prompt. I was able to delete the transaction.
I'd like to take a better look at this. Can you share a screenshot of the transaction or VAT refund that you'll be deleting?
The Community is available 24/7. Don't hesitate to get back to this thread. Thank you in advance.
Thank you for sharing the screenshots, @dwbrown57!
The error message you receive is related to how your VAT payment is posted into your accounts. You do not need to worry, the message is requiring you to delete both the journal entry and payment transaction, as illustrated in your screenshots.
This way, you can recreate the VAT payment and post it to the correct bank account information. You can read this article to learn more: How to file your VAT return and record your tax payment in QuickBooks Online?
On top of that, I've also included this reference helpful in understanding how much VAT you owe: Get a detailed look at the taxes you owe and why you owe them.
If you have any other concerns, please let me know in the comments below. I'll be here to lend a hand. Take care and stay safe!
I wish I could make it better, @dwbrown57.
Since you're still unable to edit or delete the VAT payment, I'd recommend contacting our Customer Care Support. With their tools, one of our specialists can pull up your account on file and share the steps need to get rid of the error message.
You can do so by following the steps below:
On top of that, I've also included this reference helpful with the topics needed about paying and managing your VAT: Value Added Tax in QuickBooks Online.
If there's anything else that I can help you with, please let me know by leaving any comments below. I'll e here to help. Take care and stay safe!