Hi @emma-freeman
There are all sorts of weird & (not so) wonder rules on place of supply, etc when it comes to services.
I think the 20.0% ECS code shown in the Common VAT Codes link is used for place of supply = UK.
Personally, I would make this as simple as possible.
You might want to run this past your accountant just to make sure but, since you're using QB to deal with UK accounts & UK VAT, I would use NO VAT code (or 0% code if you want the toll to show on your QB VAT reports).
Enter the full amounts (incl FR VAT) as these are the amounts you've paid out.
When you receive the FR refunds, enter those as credits as you would from any other supplier.
To avoid contras, I would even enter the refunds as though they were credits from the Toll Company (with a memo to explain they are actually FR VAT refunds).
My reasoning...
You need to enter the tolls & refunds into QB for tax/reporting purposes.
The transactions are outside the scope of UK VAT.
You are claiming the FR refunds outside of QB so, as far as your UK accounts are concerned, the FR TVA Monsieur is just another supplier.
It may be completely wrong ;-) but I hope that helps.
