Why is an active VAT rate is not showing in list of available VAT rates on sales invoice?

Hello Roger, If that rate is toggled on in vat>edit vat>edit rates then it is possible it is not showing due to a visual error. Can we ask you to clear cache and cookies on the browser(selecting all time in the date range) close the browser, re-open and open a sales invoice, does it then show?

Cleared cookies and cache, still not showing. It's "On" in the dropdown list from "Edit VAT" in Taxes, but it is not showing in the "Manage rates" wheel icon in VAT box on the sales invoice.

Hi Roger T, 

Thanks for testing that - can we check which specific VAT code you're trying to apply to the sales invoice? Only VAT codes applicable to sales will show available to use here, you can see which codes post on each specific transaction type here. 

I think I have worked it out! I am trying to enter a sales invoice for consultancy services to an EU VAT registered customer (B2B). Before 1/1/21 you had to use one of the ECS codes so it would populate the correct box 8 and Box 6 on the VAT return. After 1/1/21 Boxes 2,8,9 are always zero, so I needed another VAT letter. If I use 0.0% RC it seems to work - sales figure in Box 6, but not in Box 8, 0.00 in Box 1.

Is that the right letter to use?

Hello Rioger, we have included a link on the codes which has been updates with the brexit changes and the new codes here including  the PVAT codes which you may want to look at. 

Ah... got it! It's 0.0% ECS, which no longer populates Box 8, but does populate Box 6, which is correct. Thanks!