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Senior Explorer ***

Is anyone aware of problems with QBO Account & Settings >Sales>Messages ?

In QBO, the CC and Bcc email addresses we have set up in Account and Settings > Sales > Messages, do not receive their copies of the invoices we email to our customers.

I have sent test invoices directly to our addresses (as if they were customers) and we receive those just fine. So our email accounts are NOT the problem.  It must be something in the Account and Settings.  Does anyone know if QBO is working on this?

1 Comment
QuickBooks Team

Re: Is anyone aware of problems with QBO Account & Settings >Sales>Messages ?

Good day, ahead4numbers.

 

It looks like a separate thread with similar question ha already been answered. Let me link you to it: https://quickbooks.intuit.com/community/Reports-and-accounting/Our-BCC-Email-that-is-listed-is-not-s....

 

Let me know if you need anything else.