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Super Contributor **

Posting a question

When I post a question here in the community ,what's the difference between the various tabs on top of the ribbon: Rich Text, HTML and Preview?
When I write a message, I use paragraphs and punctuation, however, when I click to post it, it becomes all as one paragraph. How do I fix it?, does it have to do with the tabs mentioned above?

Solved
Best answer 08-09-2019

Accepted Solutions
QuickBooks Team

Re: Posting a question

I appreciate the update, @EBFinancials.

 

It sounds like there may be some browser complications holding things up. Web-based platforms like QBO collect cache files (cookies) to save you time when loading repetitive data and images. These files can often become outdated or corrupted, causing strange display issues in your browser like the one preventing you from seeing the format ribbon. The instructions below can help you clear them without a moment's delay:

 

Clearing Temporary Cache Files

Once you've done this, the your browser will be forced to load a fresh new copy of everything displayed in the Community page, hopefully allowing you to post properly. Please keep me posted on your progress with this, I want to ensure your ability to reach out to us is unhindered by pesky formatting issues. Thanks for dropping in, I'll keep an eye out for your response.

3 Comments
QuickBooks Team

Re: Posting a question

I've got you covered, @EBFinancials.

 

These tabs represent the different ways you can prepare and review your Community posts, each of which I'll detail below:

 

  •  Rich Text is the most common format and likely the one you'll prefer. Using the Format toolbar (seen below), you can prepare your message with formatting, paragraphs, and punctuation per usual and it will appear this way when you post.

     
  • HTML requires the use of coding language to retain its formatting. If your posts were losing their paragraphs and punctuation after posting, this is likely the style you were writing in. I recommend avoiding it unless you are knowledgeable in HTML coding and its capabilities.
     
  • Preview, as you'd expect, simply allows you to view your thread in its completed state before posting.

That's all there is to it! Please let me know if you have any other questions about how you can use the Community to help ensure your success with QuickBooks. Thanks for reaching out, wishing you a wonderful rest of your day.

Super Contributor **

Re: Posting a question

When choosing the 'Preview' tab it doesn't the completed state before posting Once I click 'Post' it posts it without showing me the layout for final confirmation before posting Also when choosing the 'Rich Text' the formatting ribbon doesn't show, please advise how to enable it
QuickBooks Team

Re: Posting a question

I appreciate the update, @EBFinancials.

 

It sounds like there may be some browser complications holding things up. Web-based platforms like QBO collect cache files (cookies) to save you time when loading repetitive data and images. These files can often become outdated or corrupted, causing strange display issues in your browser like the one preventing you from seeing the format ribbon. The instructions below can help you clear them without a moment's delay:

 

Clearing Temporary Cache Files

Once you've done this, the your browser will be forced to load a fresh new copy of everything displayed in the Community page, hopefully allowing you to post properly. Please keep me posted on your progress with this, I want to ensure your ability to reach out to us is unhindered by pesky formatting issues. Thanks for dropping in, I'll keep an eye out for your response.