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Level 2

105 error message on american express

I have been getting a 105 error message for 4 days and havent had a issue with my transactions loading from my amex account until now. Ive tried editing login info but keeps giving me the error amex site maintance error 105, but i can log into my amex site fine.

39 Comments
Content Leader

Re: 105 error message on american express

Hi @mandy555,

 

Thanks for posting your question here in the Community. I can provide some clarification for why you're receiving a 105 error message on your American Express account. 

 

Currently, American Express is unable to have transactions import into QuickBooks Online. Users that attempt to update their account will receive bank error 105. The engineering team is aware of this and is working with American Express to resolve this in a timely manner. 

 

Please contact the Phone Support Team so they can pull up your account in a safe environment and sign you up to receive email updates as soon as they become available. Here's how to reach them:

 

  1. Visit the following link: QuickBooks Contact Us.
  2. Select options for the two prompts.
  3. Click Get Phone Number

 

Additionally, I'll keep an eye out for updates and provide them as soon as they're made available to me. 

 

Lastly, it appears that you marked a response as the solution which requested you to call in along with a phone number. This was a third party group and the information has since been removed. Please only contact QuickBooks Support with the number provided in their official contact page. I sent you a PM with additional information.

 

Let me know if I can be of further assistance. Have a wonderful day.

 


Update 1: The engineering team has reported this issue as resolved and the bank account(s) should now be ready for use.

Level 2

Re: 105 error message on american express

Thank you David For all of your assistance.

Content Leader

Re: 105 error message on american express

You're most welcome, @mandy555

 

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Wishing you a wonderful weekend ahead. 

Level 1

Re: 105 error message on american express

Say has this been resolved please. ?

Level 1

Re: 105 error message on american express

I tried just now and am still getting the same message. 

Level 1

Re: 105 error message on american express

I've been receiving the same error for 10 days. It's getting very frustrating. Any word on when it will be fixed? Thank you

Level 3

Re: 105 error message on american express

Can we get an update on the status of the resolution for this issue?  As a bookkeeper for several companies with American Express cards this is very problematic.

Level 2

Re: 105 error message on american express

No luck on my end, It is very frustrating as most transactions for our business is done through amex.

Level 2

Re: 105 error message on american express

First Wells Fargo, and now American Express.

 

I can't help wondering if there is a cost issue involved here.

Level 1

Re: 105 error message on american express

same error...any update?

Level 3

Re: 105 error message on american express

I contacted QBO this morning.  They said the next update is expected Nov 12th.  Which is today.  The rep wasn't exactly able to clarify what that means.  But in the meantime I just went in and grabbed all the transactions via .csv file and uploaded into QBO as an interim solution so I can continue to reconcile.  Unfortunately Intuit is terrible at communicating with end users and allows no access to the engineers actually working to resolve the problem.  These banking links become increasingly problematic as more security enhancements are rolled out.

Level 3

Re: 105 error message on american express

@DavidSC Why would you mark this solved?  This issue is currently unresolved and a pretty major issue going on a week.  Do you have any update for us from the engineers?

Level 2

Re: 105 error message on american express

I really don't understand why they don't put better information front and center.

 

Why "error 105", which makes us all Google around, instead of something simple and descriptive?

 

Content Leader

Re: 105 error message on american express

Hello there, 

 

I just wanted to take a moment to let everyone know that the Engineering Team is working with American Express to monitor when their website will be available to you again for downloading transactions into QuickBooks Online. 

 

@Jenngine, this post is marked as "Solved/Best answer" by users of the Community. At this time, this is to direct users to the most accurate and up to date information. I'm going to update that post once there's a resolution. However, I can see how this could be confusing to a user and am going to submit feedback to the appropriate team.

 

Please know that I hear you all and realize the impact that this can have on your businesses and organizations. As soon as an update is received, I, or another member of the Community team, will be happy to update this thread and let every know so that you can get back to business. 

 

Thank you all. Best regards.

Level 2

Re: 105 error message on american express

I called Intuit today and was told that even though we have been able to sync American Express for years, being told now I have to do it manually via a CSV. Now notice, incorrect error messages, and if correct, poor customer experience. I will be moving to another product if Intuit doesn't fix this quickly. 

Level 2

Re: 105 error message on american express

agree, this is not resolved! AMEX is a widely used corporate card and should continue to be able to be synced with QBO.

 

This needs executive attention!

Level 2

Re: 105 error message on american express

monitoring their website? really? Pick up the phone and get it resolved! This is impacting YOUR customers!

Level 2

Re: 105 error message on american express

I am also having this problem - have not been able to update for over a week

 

Level 2

Re: 105 error message on american express

I just got off an online chat with a QBO representative who first acted like they didn't know what the problem was, and made me go through all the motions of trying another browser, etc., etc., then went on to tell me that AMEX is switching to a different security system, but offered no usable information, and then got defensive when I asked what the procedure would be to reconnect!

Level 2

Re: 105 error message on american express

I am also having the same issue. Been 10 days now and we have no connection. :( 

QuickBooks Team

Re: 105 error message on american express

Hello everyone.


I appreciate you all for letting us know about this concern with the American Express Bank connection.


I’m here to make sure you'll be notified about the current status of the error 105 that you received when connecting to your American Express.
Our Product Engineers are fully aware and are diligently working on getting this resolved in the shortest time possible.


Since you’ve already tried reaching our phone support for this, rest assured you’ll be able to receive the latest updates from our engineering team.

Also, upon reaching out to them please provide the INV-22362 as the reference of your call.


We'll update you through this thread. I'm always here to give additional assistance. Thank you for your patience.

Level 1

Re: 105 error message on american express

Still no resolution-Day 11

Level 1

Re: 105 error message on american express

Day 14 here.....

Level 2

Re: 105 error message on american express

Day 12 for me.

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