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I have some customers that have credit balances and some that show money owed, these are from previous years. How do I adjust these to show a zero balance without it affecting my income or cash balances in this years books?
this is accounting, anything you do will affect the books
what you could do is write off any open invoices to an expense account, then sell some service item for the amounts held as credits, hopefully they will balance out somewhat.
but you will either affect this years books, or last years if you back date them