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Level 1

Account changes from web won't transfer

I cannot get the file to transfer.  I do all of the steps and get :

QuickBooks cannot find a change file that corresponds to this company file.

* Make sure that the right company file is open.
* If the change file has expired from the web, ask your accountant to send a new copy.
I have never had this problem.  Help!

5 Comments 5
QuickBooks Team

Account changes from web won't transfer

Glad to have you here in the Community, @hscllc.


Usually, this error occurs when your data is damaged or corrupted. We can run the Verify/Rebuild tool utility to detect the data damage. 


Here's how:

  1. Go to the File menu, then hover over Utilities.
  2. Select Rebuild Data.
  3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
  4. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
  5. When the tool finishes, select OK.
  6. Go to the File menu, and then hover over Utilities.
  7. Select Verify Data.
  8. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. However, if QuickBooks finds an issue with your company file, click Rebuild Now.


Also, make sure QuickBooks has its latest release. This is to ensure that everything is up to date.


I've added this link for more troubleshooting steps: Resolve errors and unexpected results when importing accountant's changes.


As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.


You can count on me if there's anything else you need. Just let me know by leaving a comment below. Take care!

QuickBooks Team

Account changes from web won't transfer

Hi, @hscllc.

Hope you’re doing great. I wanted to see how everything is going about the account changes from the web you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Level 1

Account changes from web won't transfer

It just simply won't transfer.  I don't know why.  Our accountant is going to help me enter it manually.  Thank you for your help.

Level 1

Account changes from web won't transfer

I'm having the same issue. I've also did what was mentioned above. My accountant has sent the file multiple times. She has even sent the file by itself. QB wont even open the file.

QuickBooks Team
QuickBooks Team

Account changes from web won't transfer

This is not the impression we want you to experience when using QucikBooks Desktop, Beuckman. 


I appreciate you for performing some troubleshooting steps to get this sorted out. Aside from the solutions provided in this thread, 

We can repair QuickBooks to resolve any damaged components with the software that prevents you from activating it. Let me show you how: 

  1. If you haven't already, back up your company file.
  2. Restart your computer. This makes sure there are no programs that may affect the repair.
  3. Open the Windows Start menu, then select Control Panel. If you're using Windows 8 or 8.1, search "Control Panel" in the Windows Start menu.
  4. Tap Programs and Features then Uninstall a Program. If you don't see Programs and Features, hit Programs instead. Then select Program and Features.
  5. Tick QuickBooks from the list of Programs, then Uninstall/Change.
  6. Press Continue, or Next.
  7. Click Repair, then Next. The repair should start right away, but it may take a while to finish. You can leave it running, and come back once it's done.
  8. Once it's done, click Finish. You may have to restart your computer to complete the repair.

Then, try importing the Accountant's changes to QucikBooks again. If you encounter an Unrecoverable Error and QuickBooks crashes when importing the Accountant's changes, then we have an ongoing investigation about this one. Our engineers are working together on the permanent fix. The only workaround is to import accountant changes manually to the client file.


If not and the same thing happens, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's;s causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Post a question and get an answer from experts and other customers.
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited).

Visit our Bring in your data page for more insights about importing your data.


Feel free to update us after performing the troubleshooting steps or contacting our support in the comment below. I'd like to ensure this is resolved for you. Take care always. 

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