I cannot get the file to transfer. I do all of the steps and get :
QuickBooks cannot find a change file that corresponds to this company file.
* Make sure that the right company file is open.
* If the change file has expired from the web, ask your accountant to send a new copy.
I have never had this problem. Help!
Glad to have you here in the Community, @hscllc.
Usually, this error occurs when your data is damaged or corrupted. We can run the Verify/Rebuild tool utility to detect the data damage.
If QuickBooks doesn't find any problems, select OK. However, if QuickBooks finds an issue with your company file, click Rebuild Now.
Also, make sure QuickBooks has its latest release. This is to ensure that everything is up to date.
I've added this link for more troubleshooting steps: Resolve errors and unexpected results when importing accountant's changes.
As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.
You can count on me if there's anything else you need. Just let me know by leaving a comment below. Take care!
Hope you’re doing great. I wanted to see how everything is going about the account changes from the web you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!
I'm having the same issue. I've also did what was mentioned above. My accountant has sent the file multiple times. She has even sent the file by itself. QB wont even open the file.
This is not the impression we want you to experience when using QucikBooks Desktop, Beuckman.
I appreciate you for performing some troubleshooting steps to get this sorted out. Aside from the solutions provided in this thread,
We can repair QuickBooks to resolve any damaged components with the software that prevents you from activating it. Let me show you how:
Then, try importing the Accountant's changes to QucikBooks again. If you encounter an Unrecoverable Error and QuickBooks crashes when importing the Accountant's changes, then we have an ongoing investigation about this one. Our engineers are working together on the permanent fix. The only workaround is to import accountant changes manually to the client file.
If not and the same thing happens, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's;s causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
Visit our Bring in your data page for more insights about importing your data.
Feel free to update us after performing the troubleshooting steps or contacting our support in the comment below. I'd like to ensure this is resolved for you. Take care always.