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Active Member


I'm getting an email stating that my subscription is due and when you tried to apply the debit card on file, it denied.  I paid this subscription back in March.  Before sending these types of messages out, you should look up the account to verify it's standing.  Please verify that everything is good.




1 Comment

Re: account

Welcome to our forums, @very frustrated,


I appreciate you voicing your concern and sharing your feedback about the billing notification you received from us. I want to make sure your information gets updated to avoid service issues when using the program.


There are several ways to check your payment method for the services you signed up with us. Please take a look at the following options I've outlined for you:


Option 1: In the Account Maintenance Page

  1. On your QuickBooks company file, go to the Employees tab.
  2. Select My Payroll Service from the drop-down.
  3. Choose Account/Billing Information.
  4. Sign in to your Intuit account.
  5. In the Status - Current Payment method section, click Edit.
    change credit card payment method in QuickBooks Payroll account maintenance
  6. Click the Change Payment link to update your billing information.

    change payment method in QuickBooks Payroll account maintenance

Option 2: Access your account in the CAMPS website. Here's how:

  1. Go to this link
  2. Enter your ProAdvisor login credentials
  3. In the Manage your QuickBooks page, select the product or service you would like to manage.
  4. Verify that you are opening the correct company.
    view companies in manage your QuickBooks page
  5. From the Products & Services section, locate your payroll service.
  6. In the Billing Information section, click the Edit link next to the Payment Method.
  7. Update your Payment Details and select Save and Close.
  8. Select the drop-down button next to your company name. Then select Logout.

However, if you're unable to update your billing details through the steps I provided, I'd recommend contacting our QuickBooks Desktop Care Support for further assistance. We understand how valuable your time is, so we aim to provide the best product and services as possible. As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account. They can pull up and check your account and check the status of your billing update in a secure environment.


Here's how to contact us:

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.


That should get you pointed in the right track, @very frustrated. Pleas update me how the call goes. I'm just a post away if you need further assistance. Have a good one!