Payments were not entered correctly in accounts receivable. Because there were several invoices for the same customer, she did not check to see which invoices the payments were for. Therefore, when payments are entered now, QB is applying credits that should not be there. How do I correct that. Bank account has already been reconciled. Will it make a difference? Thanks.
Receive payment is a separate Transaction from the Deposit.
You can open any customer payment and Unapply and Reapply, or if it was never applied, you see it as Credit available to be replied.
Nothing here impacts banking. Banking is impacted by using the wrong Name on the payment, or not selecting them from Undeposited Funds, where a DEP transaction shows manual entry as Income, when we know this file used Sales Transactions for income, already. That is also easily fixed, without causing an issue in Banking.