Accounts receivable

Receive payment is a separate Transaction from the Deposit.

You can open any customer payment and Unapply and Reapply, or if it was never applied, you see it as Credit available to be replied.

Nothing here impacts banking. Banking is impacted by using the wrong Name on the payment, or not selecting them from Undeposited Funds, where a DEP transaction shows manual entry as Income, when we know this file used Sales Transactions for income, already. That is also easily fixed, without causing an issue in Banking.

I am throwing my account receivables out of line and I don't know why. I am applying payments as follows

1. Receive Payment

2. Pymt method   (created zelle)

3. Deposit to cash

4. Save and new

Somehow this is going into accounts receivable throwing my accounting out of balance. What am I doing wrong and how do a fix it?

Hi there, @GregCee. I appreciate you for sharing and outlining the steps you've performed. I've come here to ensure you'll be able to handle the accounts receivable seamlessly. 

If you're using QuickBooks Online (QBO), you'll have to link the payment to an invoice. Here's how:

1. In your QBO company, select the + New button.
2. From there, click Receive payment.
3. Next, choose the customer's name in the Customer dropdown.
4. Then, select your payment method. You'll want to check this link for more info about adding one.
5. After that, in the Deposit to dropdown, select the account you put the payment into. 
6. Next, check the box for the invoice you're recording the payment for in the Outstanding Transactions section.
7. When done, select Save and close.

For reference, see this article: Take and process payments in QuickBooks Online.

On the other hand, if you're using QuickBooks Desktop (QBDT) use this resource as a guide in managing your accounts receivable: Get started with customer transaction workflows in QuickBooks Desktop.

Let me know how the steps go. I'd appreciate any updates about this. If you have additional questions about managing your account, feel free to post again here. I'm just around the corner to lend a hand. Have a good one.