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M-D-R
Level 1

Action Required: Accept new terms for your Desktop Enterprise subscription - Scam?

We upgraded to Desktop Enterprise a little over a month ago and were told that Enhanced Payroll was included in the overall price with NO ADDITIONAL per employee or per direct deposit fees.  We have two companies using the program and one is being charge the per employee fees and the other is charge the per direct deposit fees still.  I have tried to call and get this sorted out, but am just being transferred around with no solution.  Then we received an email a few days ago saying they will charge per company and per employee and/or direct deposit (screen shot attached).  Is this a Scam?

2 Comments 2
Dandie_A
QuickBooks Team

Action Required: Accept new terms for your Desktop Enterprise subscription - Scam?

Regarding the email you received from Intuit, please be assured it is legitimate, MDR. We consistently inform customers like yourself about updates concerning products and fees.

 

You can expect to receive notifications within QuickBooks as well as an email approximately 30 days before your annual renewal date, especially if there have been any changes to your subscription.

 

Please be aware that updates to fees, such as those for employees and direct deposits, are commonly adjusted in QBDT Enhanced Payroll.

 

For more information on how to recognize suspicious activities, phishing scams, and potential fraud, feel free to check out our article titled: Identifying Suspicious Activity, Phishing Scams, and Potential Fraud. This could provide you with some useful insights.

 

If you need more information or assistance, consider reaching out to QuickBooks Desktop Enterprise Support. Here’s how you can contact QBDT support:

 

  1. Open QuickBooks.
  2. Navigate to Help, then select QuickBooks Desktop Help or Contact Us.
  3. Enter the question, keyword, or topic you need help with.

 

Additionally, To easily identify the email is legit, you can check this article:   Identify the official emails in QuickBooks.

 

If you have more questions or require help with QuickBooks Desktop subscriptions, don't hesitate to reach out. I'm here to assist you!

Chrea
Level 6

Action Required: Accept new terms for your Desktop Enterprise subscription - Scam?

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