cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Member

admin password

How do you reset your admin password if you don't know the OLD password???  I can not get anywhere because I don't know the old one!

1 Comment
Moderator

Re: admin password

I'm here to help, baysaler.

 

You can either use the Challenge Questions/Reset Code or Automated Password Reset Tool that will help reset your lost/forgotten password.

 

To reset password using the Challenge Phrase, follow these steps:

  1. In the QuickBooks Desktop login screen, click on I forgot my password and the Reset QuickBooks Administrator Password window appears.
  2. Enter your information and click on OK.
  3. In the Answer field, enter the correct answer for your challenge question. Then, click on OK and Close.
  4. In the Change QuickBooks Password window, enter your new password.
  5. Then, follow the on-screen instructions.

If you want to use the Automated Password Reset Tool, then follow the detailed steps in this article: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

Fill me in if you have further questions or any follow-ups. I'll be around to help. Have a wonderful day.