How do you reset your admin password if you don't know the OLD password??? I can not get anywhere because I don't know the old one!
I'm here to help, baysaler.
You can either use the Challenge Questions/Reset Code or Automated Password Reset Tool that will help reset your lost/forgotten password.
To reset password using the Challenge Phrase, follow these steps:
If you want to use the Automated Password Reset Tool, then follow the detailed steps in this article: Use the Automated Password Reset Tool for QuickBooks Desktop.
Fill me in if you have further questions or any follow-ups. I'll be around to help. Have a wonderful day.