Showing results for 
Search instead for 
Did you mean: 
American Roofing
Level 1

Admin questions. 2nd admin can't see Dashboard. Why?

1 Comment 1
QuickBooks Team

Admin questions. 2nd admin can't see Dashboard. Why?

Hi there, American Roofing.

Welcome to the Online Community. To determine the root cause, let’s perform the basic troubleshooting steps.

First, let the second admin login to the company file and then go to the Dashboard to check if the Privacy option is not turn on.


If it’s activated, toggle the slider to turn it off.

However, if the Privacy setting is deactivated, access the company using the InPrivate or incognito mode. This process doesn't use the existing cache data files to load a webpage, which can cause unexpected behavior in QBO.

Here are the shortcut keys for each browser:


  • Press Ctrl+Shift+N for Google Chrome.
  • Press Ctrl+Shift+P for Firefox and Internet Explorer.
  • Press Command+Shift+N for Safari.

If the second admin can see the Dashboard, switch back to your normal browser to clear its cache. This will boost the overall performance of the application.

Aside from that, check the Manage Users page to check if the employee’s User Type is set to Admin. If it’s not, I suggest following the recommended steps in this article and click the Change what a user can do and see (user type) link: Add, delete, or change user access.

Let me know if you need further assistance while working in QBO. Please know I’m always ready to help you. Have a good one.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up