Admin user

Good day, @Southford.

It’s nice to see you in the Community. I'm here to provide some clarification about QuickBooks Desktop users.  

Yes, the Company Admin is considered one of the seven users in your subscription. You can create as many as you want, but only seven of them can use QuickBooks at the same time.

If you decide to add additional user licenses, you can do so right in QuickBooks. Here’s how:

1. Go to the Help menu.
2. Click Manage My License and select Buy Additional User Licenses.
3. Choose from the option to buy additional licenses online or by phone.

Check out this article for more information: Add a user license to QuickBooks software.

That should answer your concern for today. Leave a comment below if you need anything else, I’m always here to help. Thanks for visiting the Community, and take care!

Dear Sir

I want to ask you how to buy license for quickbook, I am in Cambodia

I've got some options for you, YHF Steel.

The QuickBooks Desktop version is available in the US, Canada, and United Kingdom. But for some customers on other countries, we do have authorized international resellers and partners. When you visit their website, you'll see other available Desktop versions.

I'd also suggest switching to the Online version as it supports international countries. You can visit our website, set the country to Cambodia, and compare the three versions of QBO. Here's the link: https://quickbooks.intuit.com/global/pricing/.

Please keep me posted if you have additional questions about this.

Our account is a local government entity.  The previous primary account individual was the treasurer for years and has retired from that position.  We are trying desperately to change the primary contact from him to me.  I have tried using the change administrator request form on line but have been asked for additional information.  I have that information (his drivers license and letter requesting this change.) but the form I completed AGAIN does not have a spot to upload this additional information requested by Intuit.  HELP!  

Thanks for sharing your concerns about transferring ownership of the account as a local government entity, @springdaletownship.

I'll make sure that you can successfully change the QuickBooks Desktop's primary contact to your name and share details of why you're asked for additional document information.

We collect additional data because we want to validate your information and other supporting documents to transfer the full access rights from the primary contact to the new one. To verify, have you tried to submit the papers/records and information using the form in this article?

Request to be the primary admin or contact

If so, you should be able to upload the additional details that we requested. Since this is not the case, I recommend contacting our QuickBooks Desktop Support team to get help with uploading the information that we require.

They have more advanced tools to help you change the primary contact on the account. Here's how to get in touch with them: 

1. Go to the Help menu. 
2. Choose QuickBooks Desktop Help. 
3. Press Contact Us. 
4. Type in Change Primary Contact and click Continue. 
5. Scroll down and select Get a Callback.

Just a heads up, we have limited staff during Saturdays and Sundays, I'd recommend contacting them during weekdays since we have a lot of agents during this time. Feel free to read our QuickBooks Desktop Support Hours.

In addition, I'd like to add this article for more information for the thought you may need this someday: Change or update the Primary Contact on your QuickBooks Account.

Please tag me and share updates after reaching one of our representatives or if you have additional concerns. I'll be more than happy to help. Stay safe and have a nice day.

Maam,

I do not have enough time in my life to wait and complete the process again for probably the 7th time.  If you have a way for me to upload:

1.  My drivers license

2.  Resolution from the township government affirming their approval that I replace the previous admin.

3.  The previous primary contact/admin's driver's license

4.  The previous primary contact/admin's letter requesting this change.

The problem is the format QB uses to upload #1 and 2 does not allow a place for #3 and 4 even though it was requested.  HELP!