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Allied3
Level 3

Admin

I am the administrator for our Quickbooks account but when logged in on the desktop it says on the QuickBooks administrator or external accountant view this information (or change this information when I am trying to change a preference.  I am using Premier contractor addition an Qbox

1 Comment 1
ShiellaGraceA
QuickBooks Team

Admin

Thanks for posting, @Allied3.

 

I'll share the steps on how to get past the Admin prompt. You'll want to run the QuickBooks File Doctor tool. This tool helps fix company file-related issues, including Admin login issues.

 

Here's how to do it:

 

  1. Close QuickBooks.
  2. Download QuickBooks Tool Hub. Then, save the file on your Desktop.
  3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
  4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  5. From the launchpad, select Company File Issues, click the QuickBooks File Doctor tool. 

 

Once complete, restart your computer and then open your QuickBooks again.

 

For details about the tools, please check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

I'm also attaching this link here in case you need help managing your account: Your QuickBooks account.

 

Feel free to comment below if you have other questions or concerns about your file. I'll be around for you. Take care and have a nice day ahead.

 

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