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All my custom reports are missing? I need them back! What did I do?

I think I was trying to delete ONE custom report now they are ALL gone? How do I get them back?
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Best answer a month ago

Best Answers
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QuickBooks Team

All my custom reports are missing? I need them back! What did I do?

As long as you haven’t deleted all of them, they’re still in the program, @tina-segal-dss-s.


We can check the Audit log first to trace the report you’ve deleted. This is to determine if the missing custom reports are caused by unexpected behavior or, you’ve accidentally removed them in QuickBooks Online.


Here’s how you do it:

 

  1. Select the Gear icon.
  2. Under Tools, choose Audit log.
  3. Click the Filter button.
  4. Select the necessary details.
  5. Press Apply.


Once you've confirmed that only one was deleted, we can perform some steps to get them back. Stored cache on your device can sometimes become outdated/corrupted if it gets too big, leading to unusual issues that affect system functionalities.


You can open your QuickBooks Online account using a private window then check if the reports are there. Here are the keyboard shortcuts for quick navigation:

 

  • Google Chrome: Ctrl+Shift+N
  • Mozilla Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N
  • Microsoft Edge: Ctrl+Shift+P


If it works, you’ll want to clear your main browser’s cache. By doing so, it can help the program run faster and more efficiently. You can also use other supported browsers except for Internet Explorer as an alternative.


Otherwise, you’ll need to create a customized report again. A way to retrieve them in QuickBooks is currently unavailable.


I've attached an article here about customizing reports in QBO for more information. It contains instructions on how to manage them.


Get back to me here with updates about your report situation. I'll be here to help you always. Keep safe.

View solution in original post

1 Comment
Highlighted
QuickBooks Team

All my custom reports are missing? I need them back! What did I do?

As long as you haven’t deleted all of them, they’re still in the program, @tina-segal-dss-s.


We can check the Audit log first to trace the report you’ve deleted. This is to determine if the missing custom reports are caused by unexpected behavior or, you’ve accidentally removed them in QuickBooks Online.


Here’s how you do it:

 

  1. Select the Gear icon.
  2. Under Tools, choose Audit log.
  3. Click the Filter button.
  4. Select the necessary details.
  5. Press Apply.


Once you've confirmed that only one was deleted, we can perform some steps to get them back. Stored cache on your device can sometimes become outdated/corrupted if it gets too big, leading to unusual issues that affect system functionalities.


You can open your QuickBooks Online account using a private window then check if the reports are there. Here are the keyboard shortcuts for quick navigation:

 

  • Google Chrome: Ctrl+Shift+N
  • Mozilla Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N
  • Microsoft Edge: Ctrl+Shift+P


If it works, you’ll want to clear your main browser’s cache. By doing so, it can help the program run faster and more efficiently. You can also use other supported browsers except for Internet Explorer as an alternative.


Otherwise, you’ll need to create a customized report again. A way to retrieve them in QuickBooks is currently unavailable.


I've attached an article here about customizing reports in QBO for more information. It contains instructions on how to manage them.


Get back to me here with updates about your report situation. I'll be here to help you always. Keep safe.

View solution in original post

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