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tina-segal-dss-s
Level 1

All my custom reports are missing? I need them back! What did I do?

I think I was trying to delete ONE custom report now they are ALL gone? How do I get them back?
Solved
Best answer October 31, 2020

Best Answers
MadelynC
Moderator

All my custom reports are missing? I need them back! What did I do?

As long as you haven’t deleted all of them, they’re still in the program, @tina-segal-dss-s.


We can check the Audit log first to trace the report you’ve deleted. This is to determine if the missing custom reports are caused by unexpected behavior or, you’ve accidentally removed them in QuickBooks Online.


Here’s how you do it:

 

  1. Select the Gear icon.
  2. Under Tools, choose Audit log.
  3. Click the Filter button.
  4. Select the necessary details.
  5. Press Apply.


Once you've confirmed that only one was deleted, we can perform some steps to get them back. Stored cache on your device can sometimes become outdated/corrupted if it gets too big, leading to unusual issues that affect system functionalities.


You can open your QuickBooks Online account using a private window then check if the reports are there. Here are the keyboard shortcuts for quick navigation:

 

  • Google Chrome: Ctrl+Shift+N
  • Mozilla Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N
  • Microsoft Edge: Ctrl+Shift+P


If it works, you’ll want to clear your main browser’s cache. By doing so, it can help the program run faster and more efficiently. You can also use other supported browsers except for Internet Explorer as an alternative.


Otherwise, you’ll need to create a customized report again. A way to retrieve them in QuickBooks is currently unavailable.


I've attached an article here about customizing reports in QBO for more information. It contains instructions on how to manage them.


Get back to me here with updates about your report situation. I'll be here to help you always. Keep safe.

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3 Comments 3
MadelynC
Moderator

All my custom reports are missing? I need them back! What did I do?

As long as you haven’t deleted all of them, they’re still in the program, @tina-segal-dss-s.


We can check the Audit log first to trace the report you’ve deleted. This is to determine if the missing custom reports are caused by unexpected behavior or, you’ve accidentally removed them in QuickBooks Online.


Here’s how you do it:

 

  1. Select the Gear icon.
  2. Under Tools, choose Audit log.
  3. Click the Filter button.
  4. Select the necessary details.
  5. Press Apply.


Once you've confirmed that only one was deleted, we can perform some steps to get them back. Stored cache on your device can sometimes become outdated/corrupted if it gets too big, leading to unusual issues that affect system functionalities.


You can open your QuickBooks Online account using a private window then check if the reports are there. Here are the keyboard shortcuts for quick navigation:

 

  • Google Chrome: Ctrl+Shift+N
  • Mozilla Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N
  • Microsoft Edge: Ctrl+Shift+P


If it works, you’ll want to clear your main browser’s cache. By doing so, it can help the program run faster and more efficiently. You can also use other supported browsers except for Internet Explorer as an alternative.


Otherwise, you’ll need to create a customized report again. A way to retrieve them in QuickBooks is currently unavailable.


I've attached an article here about customizing reports in QBO for more information. It contains instructions on how to manage them.


Get back to me here with updates about your report situation. I'll be here to help you always. Keep safe.

ojennifer
Level 2

All my custom reports are missing? I need them back! What did I do?

Hi, I accidentally deleted a group of custom reports. Is there any way to retrieve them?

JenoP
QuickBooks Team

All my custom reports are missing? I need them back! What did I do?

Jumping in to quickly answer your question about customized reports, ojennifer.

 

At the moment, we're unable to retrieve or undo the changes made to the deleted custom reports. You will need to run the report again, then save the customization to save it back in the Custom reports tab. Here's how:

 

  1. Go to the Reports menu and open the report that you want.
  2. Click Customize Report and make the changes that you want.
  3. Click Save customization

 

Let me share this article as a guide: Customize Reports in QuickBooks Online.

 

Feel free to check out these articles if you need more references and guidance when running reports in QBO: 

 

 

You can always reply or reach out to us again if you need anything else from us. We're always here to guide and assist whenever you need help.

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