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Level 2

An EE dirdep bounced because I checked "checking" instead of "savings". routing and acct numbers have since been confirmed as correct, but QBO won't accept the same #s

Error msg:"We were unable to make a deposit to the account. Please reenter *******'s banking info. If this info is correct, contact us."

Contact us hyperlink doesn't function, even though Javascript is enabled.  I have been trying to contact chat to resolve yesterday afternoon and all morning today; have not received a response yet.
Solved
Best answer 08-21-2019

Accepted Solutions
Content Leader

Re: An EE dirdep bounced because I checked "checking" instead of "savings". routing and acct numb...

Thanks for posting in the Community, @ahammond1. I can help to get you pointed in the right direction for reaching support.

 

Since the information is correct but had previously been rejected, you will need to speak with the Customer Support team. Here's how you can reach them: 

 

  1.     Click the Help icon in the upper right of the screen.
  2.     Select Contact US on the pop-up. 
  3.     Enter your question in the How can we help? field and choose Continue
  4.     Click Get a callback or Start messaging.
  5.     Enter your contact information.
  6.     Select Call me or Send message.

 

Should you not see the option for Get a callback, you can toggle it by entering Support in How can we help?.

 

The following is a brief video to serve as an example:

 

 

Since you've referenced that you've not heard back from the Chat team, I would recommend trying these steps in an alternative browser. 

 

Please let me know how it goes as I want to ensure that this is taken care of and your employee can get their direct deposit. Take care.

View solution in original post

4 Comments
Content Leader

Re: An EE dirdep bounced because I checked "checking" instead of "savings". routing and acct numb...

Thanks for posting in the Community, @ahammond1. I can help to get you pointed in the right direction for reaching support.

 

Since the information is correct but had previously been rejected, you will need to speak with the Customer Support team. Here's how you can reach them: 

 

  1.     Click the Help icon in the upper right of the screen.
  2.     Select Contact US on the pop-up. 
  3.     Enter your question in the How can we help? field and choose Continue
  4.     Click Get a callback or Start messaging.
  5.     Enter your contact information.
  6.     Select Call me or Send message.

 

Should you not see the option for Get a callback, you can toggle it by entering Support in How can we help?.

 

The following is a brief video to serve as an example:

 

 

Since you've referenced that you've not heard back from the Chat team, I would recommend trying these steps in an alternative browser. 

 

Please let me know how it goes as I want to ensure that this is taken care of and your employee can get their direct deposit. Take care.

View solution in original post

Level 2

Re: An EE dirdep bounced because I checked "checking" instead of "savings". routing and acct numb...

DavidSC, you are awesome.  Thank you so much for that tip.  I went from Chrome to Firefox and got a rep connection immediately.  We are working it now.

Level 2

Re: An EE dirdep bounced because I checked "checking" instead of "savings". routing and acct numb...

Thank you so much DavidSC.  I moved from Chrome to Firefox and got a rep msg window immediately.  

Content Leader

Re: An EE dirdep bounced because I checked "checking" instead of "savings". routing and acct numb...

I think you're awesome as well, @ahammond1

 

It's great to hear that you were able to connect with a rep and are working on a resolution! There seem to be some browser settings that can impede the system, which is why I recommended trying an alternative. 

 

Don't hesitate to let me know if I can be of further assistance. Cheering you to continued success. 

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