I received an email with the text below. I don't typically click on emails like this in case they are phishing scams. We've been a QB customer for 25 years and, of course, were one-time Desktop users, but moved to online a few years ago. Is this related to a Desktop account? I would think my online QB account would alert me when I logged in, but it hasn't. I've also logged into our merchant account and don't see any alerts there, but I certainly don't want any disruption in our payments. Thanks for any insights.
Action required: Confirm your Intuit user ID now to avoid Payments disruption
Dear Valued Customer,
We're writing to let you know we will soon be implementing a new authentication system for QuickBooks Payments. In order to continue processing payments, you'll need to confirm your Intuit user ID and password no later than 2/15/19.
In the meantime, we've added an in-product guide to help you confirm your Intuit user ID (or set one up if you don't have one). Just make sure you've updated your QuickBooks to the latest version. The guide will begin automatically.
The email you got about confirming your Intuit user ID is a new authentication system required to every QuickBooks Desktop users only. Since you are subscribed to QuickBooks Online, you can disregard this email.
To give you more details and purpose about this email confirmation you can check on this link: Create and manage your Payments user ID.
If you have any other concerns don't hesitate to comment below or post again. We are always open to assist you.
We do use QB Desktop and also received this email. I also find nothing to update and no payment wizard to walk me through the process. It appears that this is requiring us to update from QB 2016 to the the latest version? I assume that means we must pay to go to QB 2018 or 2019? Is that right?
Let me help share some information about the new authentication system for QuickBooks Desktop Payments users. To make your payments more secure, you'll need to have your own credential to be used in processing payments. Users who don't have an Intuit ID can create one and request access from the payments admin to access Intuit Payments. You can check out this article link for more information: https://quickbooks.intuit.com/community/Payments/Create-and-manage-your-Payments-user-ID/m-p/202531#....
Did you try updating your QuickBooks Desktop 2016 to the latest release @Houston Family LLC? You can check out this article to find out if you have the latest release patch for your Desktop: Update QuickBooks Desktop to the latest release.
If there's still no Payment wizard that takes you to the setup process, I'd suggest contacting our Merchant Services Team so that they can access your account in a secure environment. They can further help you using their tools to get you all set up.
I'll be here to help if you have additional questions about the payment disruption alert.
We have been still using enterprise 18 so downloaded 19, as I assume this is the missing component on getting past this really annoying email. We've logged in to intuit ID and to merchant ID and saw no action needing to be taken in either.
It has to be said the email and related support article are equally vague. Intuit could have simply put a link and said click here to verify your account or whatever else needs to be done. It's totally not obvious what needs to happen and how to resolve it.
Calling the support number yielded a 30-35 minute time so no. Called and emailed our "priority support" agent who we've never spoken to because she is the new one and at least the prior one was in touch so maybe that also needs to be fixed.
Hello everyone and @cube.
Thanks for joining on this thread. I just received new information regarding the email you're getting about confirming your Intuit User ID.
The only way to get past this email is to follow the instructions on the email link sent. After doing so, you will no longer get the notification to verify your Intuit ID. You should be able to get this message if the verification is successful Email Verified Let's match your email to your Payments account. If you don't have one, we'll set one up.
If you're still having issues with the verification process, you'll need to contact our Merchant Services Team to further isolate what's causing this problem.
Let me know if you have other questions. I'll be here to help however I can.
Hi this isn't really helping because it's really not clear what action need be taken to verify the ID.
We have only one payment ID which is the one we signed up with. No other staff are given access so we don't need this feature of assigning a payment ID to each QB login.
I called QB support again and they also had no idea what this email was about.
Appreciate your updates, cube,
I'm glad to hear that you're now able to successfully verify the new authentication system that is required for every QuickBooks Desktop user for your QuickBooks Desktop Payment account.
If there's anything else you need help with, please don't hesitate to visit us again.
Have a wonderful day ahead!
Yes, I got that E-mail, and saved it for when I had a couple hours to waste! So I read the "community article" linked in the e-mail about how to confirm your User ID. I have never gotten the popup that is supposed to guide me through the process. So, even though we are set to receive automatic updates, I manually attempted to update my 2017 QB Accountant's Desktop to the latest release (not a new QB year) which was also recommended in that email. After doing that, then closing and opening QB a few times to make sure there was no update left unapplied, I still get no popup guide. Without the popup guide, I don't see any other way to perform this verification process. I'm suppose the QB Team will advise me to call Merchant Services, which is going to make me lose another two productive hours into the black hole QB calls customer service.
Furthermore, to the other innocent posters, each annual version of QB is good for 3 years before we are forced to update, because of the Payroll Module, so I feel sorry for you people that got suckered into buying a new version.
Thank you for sharing your thoughts in the Community, @Anonymous.
At this time, we don't have any other way to perform this verification process but to update to version 2019. Since updating to the latest release version won't work, I'd suggest sending your feedback to our Product Developers so they can look into this issue further.
I'll also send my feedback regarding this matter to the appropriate channels. That said, if there's something you need help with, I'd like to see what I can do.
Please let me know if you have other questions.
This is my exact experience. I'm presently on hold trying to talk with someone. No wizard box ever appeared in my desktop QB even after following the steps in the link in the email, with the instructions on how to get all the updates. It says the deadline for this "ID confirmation" is 2/15. Part of me wants to take the chance that it is fine. I only got the email one time, and yes, saved this as a to-do item for when I didn't have pressing deadlines.
Thanks for reaching out to the Community, @EIPMOffice.
I appreciate you following the steps given by our QuickBooks Payments Team to set up your Intuit ID. I’m here to make sure you’re able to complete the process.
If you were not prompted to set up your Intuit ID after updating QuickBooks, try repairing the software. Doing so will fix any program-related issues or errors.
Before you begin, you’ll need to prepare the QB Desktop installation CD or download the installer from the website if the software was purchased through the phone or online.
Follow the steps below to repair QuickBooks:
1. Restart the computer.
2. Back up your QuickBooks company file.
3. Go to Start and then Control Panel.
4. Select Programs and Features.
5. In the list of programs, select QuickBooks.
6. Choose Uninstall/Change, then click Continue and Next.
7. Click Repair and then Next. Wait for it to complete.
8. Once done, hit Finish.
Take a look at this helpful article for more details: Repair QuickBooks Desktop.
Now, let’s download the latest QuickBooks release once more. That should prompt you to set up your Intuit ID within QuickBooks.
That should do it. Please let me know how it goes after performing the steps. Leave a comment below if you need anything else. Thanks for dropping by and take care!
I did all those repair steps myself, and it did not work. Later, (about 2 weeks ago), a QB support person logged into my computer remotely and tried EVERYTHING previously mentioned in this thread, and IT DID NOT WORK!
Hi there, Lori831.
Thanks for joining this thread. I'm here to guide you to the right support so you can get the help you need.
I appreciate you for following the troubleshooting steps provided by my colleagues above just to resolved this issue. In this case, I recommend you to get in touch back to our QuickBooks Desktop Support Team to investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress.
Here's how you can contact our phone support:
Please know that you're always welcome to post again if you have any other questions. Community team will always here to help. Have a good one.
Your response is very funny, because the QuickBooks Desktop Support person I already talked to told me that you QB people here on this forum will let us know when there is a solution to this problem we have been posting about . And since I already spent 2 hours with QuickBooks Desktop Support, who logged on to my computer remotely and tried all of the potential solutions himself, why do I need to call them again? They convinced themselves while attempting to help me, that they could not solve this problem, and they have read this forum and seen that others are having this problem, so they should have forwarded that information to the appropriate department. Why should I call them again? In case you didn't know, it is TAX SEASON, and I'm busy.
Thanks for getting back to us, @Anonymous.
Your time is very valuable to me, so I'd love to pull up your account and get this taken care of right away. I know you already called before. However, the resources necessary to accomplish this is under our Support Team, so I highly recommend you get in touch with them.
They have specialized tools to pull up your account in a secure environment and verify the account and call history which I am unable to do in this public forum. This way, we'll be able to add you on the notification list and update you with any progress we make with this issue.
We appreciate your patience. Wishing you and your business continued success.
Hi there, @JoeH1.
Let me help share some additional information about the email you're getting about your Intuit user ID for Payments.
If you're not using the Payment feature, it's possible that pop-up messages for products and services are turned on in your preferences screen. You can check this out by clicking the Edit menu and selecting Preferences.
On the left side dashboard, select General then open the My Preferences folder. Make sure that the Turn off pop-up messages for products and services box is checked.
If it's already checked, go to Payments and checked in the Company Preferences folder if you have active online payments. You'll need to make any online payments inactive to ensure you won't get any email or notification messages from the Merchant Services.
This should help prevent any payment services notifications in your email and in QuickBooks.
I'll be here to help you further if you have additional questions about getting email notifications from merchant services. Have a good one.
I don't have online payments checked for either Credit Card or Bank Transfer (ACH)
and I have "turn off pop-up......." checked
Still getting this message..... what is "Payments"? is this a product that is in addition to the payment feature that is already in QuickBooks? We accept credit cards through the QuickBooks Merchant Services.... does the message come from them? Really quite confused here... sorry
Hello there, @Mdileo.
Thanks for joining the conversation. I’m here to provide some more information about the message you’re getting in QuickBooks.
The pop-up is a reminder from the Merchant Services Team to all QuickBooks Desktop Payments users to confirm their login credentials. This a new authentication system implemented to make payments more secure.
Since you’re using both QBDT and Intuit Payments, I recommend following the instructions provided to get you all set up. For more details, check out this link: Create and manage your Payments user ID.
That should answer your question for today. Let me know if you need anything else, I’m more than happy to help. Take care and have a great day!
How can I tell if I need to perform this step? It has popped up a window a couple times recently telling me that I need to. But when I follow the steps, it takes me to an "account center" page that I already use to manage payments. I already have had a little round icon on the top right of my quickbooks since January...clicking on it shows this same "account center" screen.
Hi there, sgib199,
Let me help share information in managing your payments.
If you’re subscribed to QuickBooks Online, you can disregard the pop-up. However, if you're using QuickBooks Desktop you'll need to have your own credential to be use in processing payments. This is a new authentication system for QuickBooks Desktop Payments users to make your payments more secure.
For more detailed information about this process, you can check out this article: Create and manage your Payments user ID.
If you have further questions, please feel free to visit us again. Have a great day!