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sgib199
Level 2

Thank you MiriamM,

 

"However, if you're using QuickBooks Desktop you'll need to have your own credential to be use in processing payments. This is a new authentication system for QuickBooks Desktop Payments users to make your payments more secure."

 

But I already do have a credential for processing payments.  I use Quickbooks desktop, but to sign into payments (from within Quickbooks desktop, or through a web browser), I have to enter my quickbooks online password to connect to payments.

 

I'm a quickbooks proadvisor, and have QBO credentials for logging into my clients books.  That same username and password is what I use to login to the quickbooks payments website.

 

FritzF
Moderator

Hello there, @sgib199.

 

Thanks for getting back to us in the Community. Allow me to step in for a moment and help make sure this is taken care of.

 

Since you already have a credential for processing payments and clicking the notification keeps on routing you to the account center, I highly suggest contacting our Customer Support team so they can check it using their screen-sharing (remote access) tool.

 

You can check out this article for the detailed steps on how to reach them: Contact the QuickBooks Desktop Customer Support Team.

 

Please let me know how it goes after contacting them. I'm always here should you have any other concerns. Take care and have a wonderful weekend!

sgib199
Level 2

Thank you, Fritz.  I was afraid a call to support would be necessary.

 

FritzF
Moderator

Hello again, @sgib199.

 

Thanks for your prompt response.

 

We need to investigate further why clicking the notification keeps on routing you to the account center. This would require us pulling up your account which we're unable to here in the Community for security purposes. We don't want your personal details to be exposed in this public forum.

 

That being said, it'll be best to contact our Customer Support team so they can check this one for you.

 

Let me thank you for being a part of our QuickBooks family. Please keep me posted should you need further assistance. Wishing you all the best!

Steve Chase2
Level 1

ok

sgib199
Level 2

Fritz, it stopped prompting me to follow the steps, and I have had no disruption in the ability to process payments.  Thank you.

 

 

FritzF
Moderator

That's great to hear! @sgib199.

 

It made my day knowing that you're now back on track. :D

 

Please feel free to swing by the Community again should you need further assistance in the future. I'll be happy to help. Cheering you to continued success.

palmerhg
Level 1

I received this same message.  Not sure how anyone got my email address and determined I used quickbooks.  Just wondering if Intuit has a security breach.

 

I copied the senders metadata to check the authenticity.  Came back as being from a *.ve website and was blacklisted.  Additionally, they were 'phishing' for data.

 

Not happy as this appears to be mostly internal to Intuit.

Alessandra_B
QuickBooks Team

Hi @palmerhg,

 

QuickBooks users may still receive emails from Intuit even when you’ve chosen not to get these emails. Also, this is part of our efforts in providing you with the best service.

 

But if you think the email you receive is suspicious, you can send it to spoof@intuit.com.

 

In addition, you can read this article about Intuit’s Privacy Statement.

 

Please let me know if you have any other questions or concerns. I’ll be around to help.

jmtextor
Level 1

I am asked to confirm my email every time I log in to Quickbooks desktop.  At first I thought it would only show up for a week or so, but now it's been a few months.   After 20 or 30 times confirming my email, you would think the system would know that it's actually the correct email. It doesn't take that long to do, but gets annoying having to do it every time you log in, especially when working with multiple company files.

RenjolynC
QuickBooks Team

Hi there, jmtextor.

 

We can try resetting your credentials in the settings by following these steps:

  1. Click Help located at the top.
  2. Select Reset Intuit ID Settings.

Once done, try to log back in so the information will be remembered by the program. 

 

If you're still getting the same result, please reach out to our Customer Care Support. We will investigate this behavior further.

 

Here's how:

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Enter a brief description of your issue and click Continue.
  4. You can choose Message an Agent or Talk to a Specialist.

Don't hesitate to ask any questions about QuickBooks. We are always around to help. Thanks.

youknowtheone
Level 1

I just got this email and I'm trying to determine how real it is. The link you provided doesn't go anywhere.

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