Recently tried to downgrade my account to simple start but was unable to because of multi-currency was turned on.
Agent by the name of Clevert said the solution was to convert the account to Advance, Open a new Advance Account and copy and migrate our current account (which he upgraded to Advance) to the New Advance Account, Close the Old and then Downgrade the New Account. WHAT HE FAILED TO REALIZE is that when you copy and migrate from one QBO to another, they both have to have the same settings.
the Migration was being prevented because Multi-Currency wasn't turned ON in the new account. Okay, wait a minute, your solution is to create a new account but I can't do that without turning on multi-currency and if I turn on multi-currency I can't downgrade which was my original request.
SO I'm left with 2 accounts at 127/month $1290 per year which is higher than the $580 that was just taken out of my bank account for my original account. AND NOW THAT Clevert UPGRADED MY ACCOUNT, I CANNOT DOWNGRADE MY ACCOUNT and HAVE TO PAY $127/mo or switch to annual plan of $1290/year.
Clevert couldn't figure out a solution to the problem so he transferred me to the advance team. The person on the advance team hung up and never called me back. Which left me to call MIchelle, whom was supposed to call me back after she picked up her child from school INSTEAD of calling me back sent me a survey to report how wonderful of a job she did by also leaving me without a resolution and waiting for her return call.
I finally was able to speak with another rep, whom I spent 3 hours on a call with. Who also couldn't help. And had no answer to the fact that I CAN"T downgrade an advance account that I didn't want to begin with. We couldn't import my data into a new account Becuase the export file did not register correctly upon import. HOW does Intuit not provide export files that import properly????
SO WHAT AM I SUPPOSED TO DO?????????? How does Quickbooks get away with this?????? I I now have an account that was upgraded to the MAX that I can't downgrade.
How is it okay that the answer your specialist gives is sorry I can’t help you!?!? Your specialist is the one that upgraded my account to advance. Gave me a 2nd account. And don’t finish the job!!!!!!!!
HOW IS IT THAT A SOFTWARE COMPANY is so poorly run? How do you not have solutions to these issues that have been reported 100's of times??????? Hire BETTER software engineers!!! Train your "SPECIALIST"!
Where are you managers that can give me a refund for the money you've taken from me. Where is the manager that can give me a discount so that I have time to fix the MESS you left me with??????????
INTUIT put me in this situation now get me out of it. Assign someone to transfer the data! And refund the money you charged me when YOUR SPECIALIST upgraded my account on top of the $580 annual fee I already paid!
I appreciate your effort to share your experience with us in the Community, Sophia.
This isn't something that we want you to have. I'm taking note of your concern and setting a reminder for our Tier 2 team to take a closer look at your account. This way, they can be certain of the best way to help you with these issues. They are open on weekdays from 6 AM to 6 PM PT.
I'm also taking note of your feedback about our engineers and specialists and sharing it with the leadership team, so they can create ways to help us improve our services.
Feel free to comment below if you have any other questions at the moment. We'll continue to assist.
This isn't what I want you to experience with our QuickBooks supports, sophia_mena.
Let me make it up to you by making sure your issue gets further investigated.
For now, I'd recommend expecting a message from one of our admin to follow up on this issue. Rest assured that we'll do our best to assist you in the future in a timely and efficient manner.
Additionally, I've included an article that'll help you learn which reports are available for your version of QuickBooks Online. This gives you snapshots of different areas of your business: Reports Included in your QuickBooks Online Subscription.
I appreciate your understanding on this matter, sophia_mena. Please know that we're determined to get this issue resolved.
Intuit knows this is an issue, but they are not willing to fix it. I was also scammed into upgrading my account so that I could "fix" the multicurrency issue. It did not work. I just got off the phone with the retention department so they could walk me through the downgrade option. They said I have no options except to start over. This is not acceptable. It is deceptive advertising and Intuit is misrepresenting their product. They should provide a solution or at least a massive discount to people who have to keep the expensive and unnecessary QBO Advanced.