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psnider
Level 1

Anyone having problems with viewing reports on screen. All my reports are all out of format when I try to view them on screen, but print just fine.

 
Solved
Best answer December 18, 2019

Best Answers
JessT
QuickBooks Team

Anyone having problems with viewing reports on screen. All my reports are all out of format when I try to view them on screen, but print just fine.

Hi there, psnider,

 

Having a good format is very important in reports, and I'll help you get this taken care of. We'll do the basic-browser troubleshooting steps to check if this is caused by a browser issue.

 

Please open QuickBooks in a private window and see how your report shows. Private browsing disables the cache from saving your browsing history, and it's a good initial step to check issues in a browser. If the format goes back to normal, you can go back to your regular browser and clear the cache. If not, please try other browsers to isolate the case.

 

We'll keep an eye on your reply to make sure we get this fixed for you.

View solution in original post

2 Comments 2
JessT
QuickBooks Team

Anyone having problems with viewing reports on screen. All my reports are all out of format when I try to view them on screen, but print just fine.

Hi there, psnider,

 

Having a good format is very important in reports, and I'll help you get this taken care of. We'll do the basic-browser troubleshooting steps to check if this is caused by a browser issue.

 

Please open QuickBooks in a private window and see how your report shows. Private browsing disables the cache from saving your browsing history, and it's a good initial step to check issues in a browser. If the format goes back to normal, you can go back to your regular browser and clear the cache. If not, please try other browsers to isolate the case.

 

We'll keep an eye on your reply to make sure we get this fixed for you.

View solution in original post

psnider
Level 1

Anyone having problems with viewing reports on screen. All my reports are all out of format when I try to view them on screen, but print just fine.

Thanks so much.  That worked.

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