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Automatic renewal declined

I keep receiving notices that my renewal for Intuit QuickBooks Payroll Annual Enhanced Unlimited Employees, Desktop, could not be processed. All the credit card info is correct and when I review My Company in my desktop version of Quickbooks it tells me my next renewal is July 6, 2020. Do I need to worry about these emails? Why am I receiving them?

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Best answer 09-09-2019

Accepted Solutions
QuickBooks Team

Hello there, dhayes,  I understand how it can be upset wh...

Hello there, dhayes

I understand how it can be upset when you're getting emails about your payroll service renewal. But I want you to know that we’re here to help renew your subscription.

Based on your first screenshot, the payment didn’t go through, which is why the automatic renewal has declined. On the second one, your employee's monthly fee will not be processed if the credit card has expired. Though your next renewal is July 6, 2020, we need to check the expiration date of your credit card. 

It would be best to give our Desktop Payroll Customer Care Team a call. Our support agents can verify the billing details. They can double-check what's preventing the payment from being processed.

Here’s how to reach out to them:

  1. Go to https://payroll.intuit.com/support/contact/.
  2. Select Account.
  3. Click Chat with us.

This will point you in the right direction, dhayes.

Moving forward, you can easily manage your account, billing, and contact info for your Desktop product and payroll service on CAMPS. For more details, you can go through this article: Customer Account Management Portal Site.

I’ll be right here to help if there’s anything else you need. Have a great day.

View solution in original post

3 Comments
QuickBooks Team

Hello there, dhayes,  I understand how it can be upset wh...

Hello there, dhayes

I understand how it can be upset when you're getting emails about your payroll service renewal. But I want you to know that we’re here to help renew your subscription.

Based on your first screenshot, the payment didn’t go through, which is why the automatic renewal has declined. On the second one, your employee's monthly fee will not be processed if the credit card has expired. Though your next renewal is July 6, 2020, we need to check the expiration date of your credit card. 

It would be best to give our Desktop Payroll Customer Care Team a call. Our support agents can verify the billing details. They can double-check what's preventing the payment from being processed.

Here’s how to reach out to them:

  1. Go to https://payroll.intuit.com/support/contact/.
  2. Select Account.
  3. Click Chat with us.

This will point you in the right direction, dhayes.

Moving forward, you can easily manage your account, billing, and contact info for your Desktop product and payroll service on CAMPS. For more details, you can go through this article: Customer Account Management Portal Site.

I’ll be right here to help if there’s anything else you need. Have a great day.

View solution in original post

Not applicable

IntuitRaymondJay, you failed to include the other screens...

IntuitRaymondJay, you failed to include the other screenshot that said my next renewal was in 2020. Why am I receiving mixed info? I spent over an hour yesterday being passed around on the chat, I'm guessing because I use a desktop version which is not a selection option in the link you provided. My information for billing is / was correct, yet despite this I reentered it in the hopes that will change something.   
QuickBooks Team

Hello there, @dhayes, I already updated my answer above....

Hello there, @dhayes,

I already updated my answer above. This billing issue needs pulling up your account. So I'd still suggest contacting our Payroll Customer Support Team. They have the necessary tools to investigate what's the root cause of this and help reactivate your payroll subscription. You can perform the steps on how to contact them.

If I can be of further assistance, I'm just a comment away. See you around!

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