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Since yesterday, when I run a report all of the financial data is blacked out. If I hover my cursor over the item I can read it, but this is really inconvenient. How can I change it back to black on white background?
This happens often in desktop versions and hits all activity and is related to some small files that do not get properly updated but you indicated you are using Online.
Are you using the desktop app for online? Uninstall and reinstall.
If not, can you log in using an incognito browser window and it corrects? Then you need to clear out history in your browser
I am having the same problem. However, I am using quickbooks desktop. My computer is unstable at the moment so I don't want to shut it off. How can I fix this problem??
I will make sure this gets sorted out, @Lisa70.
When your busy managing your business, a black screen in the report page is the last thing you should deal with. Let’s get started!
One possible reason you’re getting black screen on your reports page is due to a damaged QBW.ini file. Let’s apply the following troubleshooting steps to resolve this display issue.
If the issue persists, I’d recommend reaching out to Customer Care team. A specialist will be able to look up your account securely and further assist you via remote access.
Here’s how to contact us:
That should do it! Let me know how it works on your end. I’m always here to help you in resolving screen display issues. Have a great day!