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Level 1 to change mailing address and payment method

I was told to go to to change our mailing address and payment methods. 


I am logged in and I am the primary contact.  However when I click on the CHANGE button for Primary Mailing Address, I get this message:

Only the current Primary Contact can Change Primary Mailing Address. 




I get the same info when I try to change the Payment Methods.


It does the same when I am trying to go into QB Desktop Enterprise



1 Comment
QuickBooks Team to change mailing address and payment method

Hi there, csablatura.


Let me share some information about changing QuickBooks Desktop payment method.


Only the primary contact for your QuickBooks account can update the billing info. Please know that we'll have to use your Intuit Account info when signing in to CAMPs and this could be different from what you use to sign in to your company file.


It's possible that the account you're currently using isn't the one you've entered upon registering to QuickBooks Desktop. In case you've forgotten the email address you registered your product with, you can select I forgot my user ID or password at the bottom of the CAMPs sign-in page.


I'd also encourage getting in touch with our Customer Care Team. This way, we'll be able to help you in retrieving your account and updating your mailing address and payment method. 


Here's how to connect us:

  1. Open QuickBooks.
  2. Select Help from the top menu bar, then choose QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose Start messaging with a support expert or Get a callback from the next available representative.

You may also check our support hours to ensure that we address your concerns on time.


To know more about the things that you can do in the Customer Account Management Portal for QuickBooks Desktop, you can visit this link.


Should you need additional assistance in managing your account, you can always find me here. Have a great rest of the weekend.

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