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switzig
Level 1
posted
‎November 18, 2020 07:20 AM
last updated ‎November 18, 2020 7:20 AM

Can I be invited to another QB Online Account?

I have a Quickbooks Online account, and can also log in to Intuit's Workforce Payroll and Mint with the same login.  I'm also now the Treasurer of a non-profit organization and the non-profit Manager wants to allow me to use one of their licenses to access the non-profit finances.  However, when she sends me an invitation link, it asks me to log in.  When I try to log in, it says "Oops! Something happened in our end.  We're on it!"

 

There is no option to create a new log-in, only to log in using an existing account or "Forgot My Password."

 

Is it possible for me to access more than one QB online account?

 

Scott

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1 Comment
Jessica_young
QuickBooks Team
QuickBooks Team
‎November 18, 2020 08:26 AM

Can I be invited to another QB Online Account?

Great question @switzig!

 

Yes, you can access multiple QBO accounts once you are invited. 

The error you're seeing is an open investigation and our team is working on a solution.  We appreciate your patience in this issue and hope to have this working for you all as soon as possible.

 

As a temporary workaround, please access the file with a different user ID.

 

If you would like to be alerted when this investigation has been resolved, contact our Support Team and let and let the agent know that they are impacted by INV-51960.

 

To reach out to QuickBooks Online Support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

Let me know if I can answer any other questions you may have! Take care.

 

 

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