Hi sophasdrake07.
Yes, you can. However, that error indicates active Payroll or E-services (like Direct Deposit or E-filing) linked to your account. So QuickBooks locks the legal name field for security and tax compliance to prevent accidental IRS mismatches.
You'll need to contact our Live Payroll Support team during their available support hours to proceed with the changes. They'll safely disable those services temporarily, make the update, and re-enable everything (typically within 5 business days).
Refer to this article for more details on the process: Update your legal business name and address.
If you have other concerns, feel free to add a reply below.
