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Can someone help with a QB 2019 Pro Payroll question? My subscription is active but it keeps telling me to go online and update even after it says it updated.

 
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QuickBooks Team

Can someone help with a QB 2019 Pro Payroll question? My subscription is active but it keeps telling me to go online and update even after it says it updated.

Hello there, @apoolforyou.

 

I'm here to ensure your payroll account is active. This way, you'll be able to remove the subscription notification to update your account online.

 

The message you have encountered is usually the effect of the following scenarios:

  • The automatic renewal isn't successful because of an outdated bank account.
  • QuickBooks is not updated.   
  • You're not using the latest payroll tax table.

 

To start, let's first verify the status of your payroll service in the Accounts/Billing Information menu. This will identify the status of your subscription. Here's how:

  1. Go to the Employees menu.
  2. Select My Payroll Service.
  3. Choose Account/Billing Information.
  4. Sign in to your Intuit account.
  5. Check the status in the  Service Information section.

Once done, you can get the newest payroll tax table in QuickBooks Desktop Payroll to refresh your payroll settings.

  1. Go to the Employees menu.
  2. Choose Get Payroll Updates.
  3. Click the Download Entire Update radio button.
  4. Select Download Latest Update.
  5. A pop-up window will appear once the download is complete.

 

Moreover, in case you get an error while you update the latest tax table, you can check out this article for further guidance in verifying your payroll subscription. Resolve a problem verifying your payroll subscription. It also contains the list possible reason for the error.

 

If the issue persists, you can make necessary updates in to the QuickBooks Payroll Account Maintenance page. For the complete information, kindly refer to this article: Update or renew your subscription. It contains different type of payroll subscription alert and its steps to resolve it.

 

Please let me know if you have other concerns. I'm just around to help.

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