Hi there, @taxhelp247365.
Refunding a QuickBooks subscription depends on the eligibility for the refund. Since your account needs to be checked, I'd suggest contacting our Phone Support Team. This way, they can review on your account via a secure environment and process a refund once approved.
To reach them, click the ? Help button at the top right corner and select Contact us to connect with a live agent.
As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.
Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day.
