We'd want to have your login details changed so you can log in to your account, Ashleigh4.
I can also see that you previously posted the same question about resetting your password for QBSE. One of my colleagues has posted a response to it and has provided troubleshooting steps.
Let me share this link so you can follow the steps and reset your password: https://qu ickbooks.intuit.com/learn-support/en-us/other-questions/can-t-reset-my-password/00/871216.
I'd also to share these articles with you for additional guidance and future reference:
The Community is always here if you have other questions.