Can't reset password - have moved. Entered license number and old address information. Error message - need help to reset.

Which version (year) do you have?

Great day @gray3, 

Thanks for posting here in the Community. Let's first login to CAMPS to double-check your license information, then reset your password. Here's how:  

1. Sign in to camps.intuit.com.
2. Find your app or subscription in the Products & Services list.
3. Click Details.

Once you'll get all the information you need, you can proceed now to reset your password. 

If you're using QuickBooks for Windows, you can download the Automated password reset tool. Then, follow the steps below:

1. Fill out the fields with correct information, then click Next.
2. Accept the license agreement, then run the password reset tool. 
3. Enter the Token number sent through email.
4. Select the same QuickBooks version in the QuickBooks Desktop Products drop-down list.
5. Select Browse for Company File, then choose the company file you want to reset the password for.
6. Enter your New Password and its confirmation.
7. Click Reset Password to complete the process.

If you're trying to reset your password for QB Mac Desktop, here's how: 

1. Select Forgot Password in the QuickBooks login screen. 
2. Enter all the required information, then click OK. 
3. Enter the code sent through email, then click OK. 
4. Follow the on-screen instruction in creating a new admin password. 

For more detailed steps, you can check out this article: Reset password for QuickBooks Mac Desktop. It also covers steps to reset a non-admin password. 

Feel free to message us again if you have more questions. We're always delighted to help.