Welcome to the Community. I'm here to help ensure you can log in to QuickBooks Online.
This issue usually happens if you're encountering bugs when trying to load a website. Clearing the cache in a browser helps fix this. Let's confirm first using your browser's private window. Here's how:
You can also use a different browser since every browser uses a different cache storage folder on your computer.
As always you can contact us for help if you still can't log in to QBO. Our Online Care Support can pull up your account in a secure environment to further isolate the issue with the help of their tools.
Please don't hesitate to reach out again if you have other questions about logging into QBO. I'm here to help.
Can't seem to log in? Logging into QBO and I'm getting "Not Found" "You are not authorized to see this page". Anyone else have this problem?
Though cache is one of the factors that we look at when issues occur, we also need to look on the other side. System, browser, and application updates might also contribute on the issue. Thus, I'd recommend keeping them updated. You can reach out to your IT personnel if you need assistance with this.
I also have a workaround that might work for you. We can click the I forgot my user ID or Password link in the sign in page. Not because we forgot the password, but to refresh your account. Here's how: